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Terms of Service

Last updated 11 November 2026

These terms are an agreement between you and [your company name] (company number [company number], [registered address]), who run TradeReputation. By creating an account you agree to them and to our Privacy Policy.

1. The service

TradeReputation helps tradespeople ask customers for reviews (review links, QR codes and message templates), store documents, create invoices and issue guarantee certificates. The service is for business use by people aged 18 or over.

2. Your account

You must give a real email address and mobile number and keep them up to date. You are responsible for your password and for what happens in your account. Tell us straight away if you think someone else has got in.

3. Subscription and payment

The price is £12 a month (see the sign-up page for whether VAT is added). It is billed monthly in advance by card through Stripe. Your subscription renews each month until you cancel. You can cancel at any time from the Account screen; the service then carries on until the end of the month you have paid for. We do not usually refund part-months, but this does not affect any rights you have by law. If a payment fails, we may pause your account, including your QR codes and customer review pages, until it is fixed. We will tell you before we change the price and you can cancel before the change applies.

4. Using the service fairly

Only ask people who have genuinely used your services, and never write reviews yourself or pay for or pressure people into good reviews.
Don't try to filter out unhappy customers. TradeReputation shows every review site to every customer on purpose, and you must not use it to steer only happy customers to a public site (the CMA and Google both treat this as a fake review practice).
Only message people you have a good reason to contact, and respect anyone who tells you not to.
Don't upload anything unlawful, misleading or that belongs to someone else, and don't try to break, overload or reverse-engineer the service.

5. Your content and responsibilities

You keep ownership of what you put into the service (your documents, invoices, customer details and so on) and give us permission to store and process it to run the service. You are responsible for it being accurate and lawful. Invoices and guarantee certificates are made from the details and wording you enter. The default wording is a general template and is not legal or accounting advice, so check it suits your business. A guarantee certificate you issue is a promise you make to your customer, not us, and it does not affect your customer's legal rights. Your Companies House certificate is fetched from the public register and we do not check anything else.

6. Third-party sites

Google, Trustpilot, TrustATrader, Checkatrade, Companies House, WhatsApp and Stripe are independent of us. We do not control them, can't promise that a review will be published, and are not responsible for their rules or availability.

7. Availability

We work to keep the service running but cannot promise it will be uninterrupted or error free. Please keep your own copies of anything important, as you can download your documents and data at any time.

8. Our responsibility

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for loss of profit, business, goodwill or data, or for indirect loss, and our total liability to you for anything arising from the service in any 12 months is limited to the fees you paid us in those 12 months.

9. Ending the agreement

You can close your account at any time from the Account screen. We may suspend or close an account if you break these terms or misuse the service, and will tell you why where we can. When an account is closed, your data is deleted as set out in the Privacy Policy.

10. Changes and law

We may update these terms and will tell you before a meaningful change takes effect. If you carry on using the service after that, you accept the new terms. These terms are governed by the law of England and Wales and the courts of England and Wales, except that where you are entitled to use your local courts you may do so. Contact us at hello@tradereputation.co.uk.